1. Information and convenience of our website

2. Online order convenience

3. Airport infrastructure. Public transport, taxi, parking

4. Cleanness, comfort and quality of service

5. Check-in, waiting in line, attitude of staff

6. Level of service at cafes, bars and restaurants at IEV

7. Accessability and cleanness of restrooms

8. Time spent on security check, customs and passport control

9. Baggage claim time and it's integrity

10. Overall impression of IEV