Priority line "Kyiv" International Airport

General rules.
1. Terms was developed based on the current Ukrainian law.
2. Rules of the carriage of passengers and their baggage are set by airline on the basis of the current legislation of Ukraine.
3. Priority Line passenger must follow requirements of the Ukrainian law on Border Control and the Customs Code of Ukraine.
4. Priority Line is in accessibility for commercial flights' passengers only :
  
  - the service is provided at Terminal "A" for passengers departing / arriving from / to the airport "Kyiv" through international flights
  - the service is provided at Terminal "D" for passengers departing / arriving from / to the airport "Kyiv" through domestic flights
5. Priority Line works only with instantly ready travel documents. The passenger must have appropriately issued visas for entry (transit) and documents required for travel to the destination country.
6. It is recommended for passengers to make their online check-in on the flight, due to the fact, that some airlines set an additional check-in fee at the Kyiv airport.
7. For a Passenger who has not on-line check-in for a flight, the Service is provided subject to payment of the check-in fee at the airport (if necessary) at the rate established by the relevant airline.
8. Baggage, quantity, weight, size of which exceeds the free baggage transportation, is checked-in (accepted for carriage) subject to payment by the passenger of fees established by the relevant airline.
9. A passenger have to get to know the requirements and rules of the airlines by theirselves.
10. Priority Line at the Kyiv airport does not include service of airline, handling companies, persons accompanying passengers.
11. There is a video recording in the building of the terminal «А», «D» and at the nearby territory.
12. Smoking on the territory of terminals "A", "D" is allowed only in a specially designated place for this.
The Priority Line service
1. Service orders are accepted not later than 2 (two) hours before departure / arrival of the aircraft: by phone +38 044 339 26 00, e-mail: [email protected] and on the site of the Kyiv airport:https://iev.aero/services/priority-line.
2. The customer has to provide the following information regarding the service:
  
  - date and time of service;
  - flight number and route;
  - number of passengers;
  - first name and last name of passengers, dates of birth;
  - type of services, according to the price-list;
  - the name of the customer company or PII the private person who provided the order;
  - contact phone number;
  - type of payment for services;
  - information about payment (by passenger or by representative).
3. Service is provided after full payment.
4. In case when the service of the passenger is interrupted by the reasons not connected with an executor, and the customer did not cancel the order in time, not later than 3 (three) hours before scheduled departue/arrive time, the amount of service of one adult is charged regardless of the cost of the ordered set of services.
5. In case of delay or cancellation of a commercial trip on departure:
  
  - the cost of service is not returned;
  - the return service to the Terminal is provided;
  - re-servicing on departure during the day;
6. Refunds for unused services, according to the rules, can be carried out during 30 calendar days. At the end of this period, the service is considered to be provided.
7. Procedure for departure services:
  1. Passenger has to arrive at Priority Line desk in termial A durin check-in time. The service is not guaranteed in case if passenger arrives later.
  2. Passenger must show to the senior agent a voucher (in the case of an on-line order) or order number (in case if rder way is other), transport documents, if necessary, and a document identifying a person (in accordance with the contract of air transportation).
  3. Passenger pays for the services by cash or card, if payment isn’t made by other means.
  4. Priority Line agent organizes packing 1 piece of baggage for free, additional baggage for extra fee.
  5. For domestic flights` check-in, the agent escorts the passenger to the Terminal "D"
  6. After check-in agent escort the passenger to pass aviation security control and also customs, passport control, in the case of international air transportation.
  7. After completing the necessary procedures, the agent escort passenger to the business lounge if this service is ordered.
  8. In the case of ordering a service that includes a transfer to the aircraft, the agent informs that the passenger must be at the gate at 30 minutes before the departure of the aircraft.
  9. Agent accompanies the passenger to the aircraft on a separate transport.
8. Procedure for arrive services:
  1. After coming out from the aircraft or in arriving hall, according type of ordering service, passenger must find an agent who meets the passenger with a special nameplate of passenger's name (or without, if it is specified in order)and introduce himself/herself. The agent has the right to ask the passenger to present a document identifying the person.
  2. Further, the agent accompanies the passenger to the Terminal.
  3. In the case of international flights, the passenger pass the passport and customs control at Terminal A.
  4. The agent assists the passenger in getting luggage.
Passengers traveling with animals must arrive at the airport in advance and have all the necessary documents to complete the transportation of the animal. You can find all information about this by calling the Veterinary Service of the Kyiv Airport +38 (044) 339 28 43.
For all questions about service, the passenger can call +38 (044) 339 26 00.
MASTER-AVIA is not responsible for the actions of airlines, customs and border service and possible inconveniences related to their activities, namely:
- replacement of the aircraft by the airline before departure
- replacement of the aircraft after registration;
- delay during the passage of customs and / or passport control;
- delay or cancellation of the flight;
- lost or damaged luggage;
- refusal to transport;
- other.
Priority Line reserves the right to refuse service for passengers who are drunk or violate public order.